Frequently Asked Questions


Shipbuz offers freight consolidation and international forwarding. We support individuals and small business in getting their consignments delivered worldwide especially from India to USA. We support you all the way from arranging pick up, documentation, customs clearance to last mile delivery all while ensuring that you have a hassle free experience with on time delivery and end to end tracking. We achieve this by working with some of the leading carriers and by leveraging our rich experience in freight and international logistics. Be it commercial or non commercial cargo, small package or an oversized one we have got solutions for you.

For small businesses our bouquet of services include air cargo , LCL door to door, storage and consolidation to name a few .Talk to us today to know how we can support you.

Not all items are allowed to be shipped to or from India and US. Some are restricted. Download our manual showing prohibited and limited items. Click here.

Maximum piece weight and dimensions: 70 kg    120 x 80 x 80 cm

What you are seeing is the beta version .Hence some features or services may not be available or has limited service at this point of time

Generally speaking there is not strait forward way to know the exact duty that will be levied. The department of customs has the complete right to charge the amount that they want to depending on the value of the item and the category after scrutinizing the consignment.

But don’t worry. Our quotes will mention these details so that you are clear. If you still have questions please feel free to chat, drop in an email or talk to one of our friendly shipping experts and they’ll be happy to guide you through so that you can avoid any last minute surprises.

You can track the package on our website using the tracking number provided. Please allow up to 24hrs after pick up for the shipping information to get updated .We’ll also keep you informed with periodic updates right from pick up till delivery, giving you complete peace of mind.

Of course we do. We offer you free all India pick up. We offer repacking if the original packing is not seaworthy. Repacking is free in most cases. If there are exceptions we’ll let you know at the time receipt of package. We’ll separately mention the cost in shipping estimate that we provide you.

Some of our services are free. Please check with customer service

Our global experience and tie ups with leading carrier’s means that we get the best rates for international shipping. Shipping charges also depend on weight and volume. Apart from that freight consolidation is an efficient way to reduce costs and transit time. We pass on these benefits to our customers.

We offer multiple payment options to our customers like credit card, debit card, UPI, net banking, wallets. Our payment options are secure and is powered by Razorpay which uses the highest assurance SSL certificate on its website which is the EV SSL and is complaint with PCI DSS standards.

We are conveniently located in Bangalore with our services available pan India. We work with some of the leading Indian and international carriers .We offer all India pick with door to door delivery anywhere in USA , EU, UK, Canada, Australia, Singapore, Malaysia and dozens of other countries.

Don’t worry. Drop in an email or feel free to chat or talk to one of our friendly customer service associates and they’ll be happy to assist you. We respond to all emails within 24hrs.